Help / FAQ

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help-page
 Products
category:PRODUCT
1a-Q: WHAT KIND OF JUICER DO YOU USE?
1a-A: We use a hydraulic cold-press to extract all of our juices.
1b-Q: IS COLD-PRESSED JUICE BETTER?
1b-A:Absolutely. The cold-pressed method produces the purest form of juice by maintaining the structure of the cell walls and natural forms of the molecules that the juice is consisted of. This method is slow; it does not involve heat, fast grinding, or blending that would result in excessive aeration. The slow grinding and squeezing of the "pulp" or mash of ingredients results in minimal oxidation, thus maintaining the juice in its optimal form.
1c-Q:WHAT IS THE "CERTIFIED R.A.W." SEAL ON YOUR LABEL?
1c-A:This seal is granted by CERTIFIED R.A.W, a relatively newly established nonprofit certification agency that has defined a standard for what is considered "raw" for packaged food products. The standards met that determined our certification considered multiple aspects of our production process, from ingredient selection and manufacturing processes. The certification includes the same requirements and principles of GMP, HACCP, FSMA, HARPC, USDA Organic, Non-GMO.
1d-Q:ARE YOUR PRODUCTS PASTEURIZED?
1d-A: 
Absolutely not! Our beverages undergo what's called High-Pressure Processing, or HPP. This method employs hydrostatic pressure around the bottles in a cold environment instead of crudely boiling or pasteurizing the juice. HPP is the final safety measure required of us by the FDA to meet their safety standards but is extremely gentle in comparison to pasteurization. HPP is a laborious and costly method to employ, but it maintains a flavor that is virtually indistinguishable from juice that is a few seconds old. It also extends our shelf life and results in minimal loss to those precious nutrients and enzymes.
1e-Q:ARE YOUR PRODUCTS ORGANIC?
1e-A:All of our products are certified organic with the exception of The Cleanup, since the FDA does not consider Activated Charcoal a food.
1f-Q:ARE YOUR PRODUCTS VEGAN, GLUTEN FREE, AND NON-GMO?
1f-A:Yes, yes and yes!
1i-Q:ARE YOUR BOTTLES BPA FREE?
1i-A:Yes. The type of plastic we use is PET which means there is no BPA, BPS, Phthalates or Phthalate Based Plasticizers. PET plastic is also the most recyclable plastic there is, so please recycle.
1j-Q:WHAT DO YOU DO WITH THE PULP?
1j-A:Because we are a zero-waste facility, we either compost the pulp or give it to other businesses that repurpose it for their products.
1k-Q:DO YOU ADD ANY SUGAR TO YOUR JUICES?
1k-A:We do not add sugar to our 100% juices. In our +Probiotic Line, we use organic Coconut Nectar as our sweetener. Coconut nectar is a sap that comes from coconut palms that actually has a nutritional profile unlike any other sweetener. It ranks low on the Glycemic Index clocking in at 35 and contains zero fructose on its own.

 

help-page

Shipping
category:SHIPPING
2a-Q:WHAT IF I AM NOT THERE WHEN MY JUICE IS DELIVERED?
2a-A:If you won't be home upon delivery, our special packaging is designed to keep the product cold for the entirety of your delivery day. However, it is always best to refrigerate your juices as soon as you receive them. 
2ab-Q:WHAT IF FEDEX DOES NOT DELIVER ON TIME?
2ab-A:Sometimes FedEx does not deliver by 10:30am or may miss your day entirely. This is not uncommon; it actually happens around 4-5% of the time. In most instances, our hands are tied. Before writing us, please allow FedEx until the following morning to deliver your juice. Our packaging is designed to hold up for up to 48 hours depending on the outside temperature, so the juice should be fine even on the following day under the majority of instances. If you finally get your juice and it's warm, definitely let us know and we will correct the problem!
2b-Q:HOW DOES SAME DAY DELIVERY WORK?
2b-A:For same day orders, we ship via FedEx Same Day and delivery is made within 6 hours of the order being placed. We take Same Day orders until 3pm Monday - Thursday.
2c-Q:HOW DO YOU SHIP THE JUICE?
2c-A:We use FedEx Priority Overnight for all shipments. Our shipments are meant to be in transit no longer than 24 hours before making it to your door.

 

 help-page
CLEANSE
category:CLEANSING
3a-Q:HOW MANY BOTTLES COME IN EACH CLEANSE?
3a-A:A full 3 day cleanse contains 21 bottles total (7 per day). You can see a detailed description of each Cleanse’s individual product page to find out which juices are included.
3b-Q:WHICH CLEANSE IS BEST FOR ME?
3b-A:We've designed our cleanses to achieve the goal of nutrient delivery and detoxification in the most effective way possible. You may have seen other companies design their cleanses with “Beginner” and “Advanced” programs, however, we do not believe in giving new Cleansers a program of sweeter juices for the sake of taste.
3c-Q:DO I HAVE TO PREPARE FOR MY CLEANSE?
3c-A:Preparing for your Cleanse is ESSENTIAL for getting the best results during your Cleanse and also reduces your chances of having a negative experience. Please view our Cleanse Guide for more information.
3d-Q:I HAVEN’T GONE TO THE BATHROOM- IS THIS NORMAL?
3d-A:It is not unusual to experience either constipation or diarrhea during your cleanse. Please see the Cleanse Guide for help with keeping your digestion on track.
3e-Q:CAN I DRINK OTHER BEVERAGES DURING A CLEANSE?
3e-A:Yes. Lots of filtered water (squeeze of lemon a plus) and decaffeinated herbal teas are highly recommended.
3f-Q:WHAT ARE THE SIDE EFFECTS FROM CLEANSING?
3f-A:Symptoms depend on the person, but more frequent urination is a universal side effect. Others can include headache, nausea, fatigue, moodiness, dizziness, or change in bowel function. However, all of these effects can be reduced by preparing 2-3 days in advance of your cleanse.
3g-Q:CAN I MAKE SUBSTITUTIONS?
3g-A:We'll do our best to honor your request. If you have a serious substitution regarding a food allergy, please make note of it in ALL CAPS in the “Order Notes” box in your mini-cart. If we aren't able to honor your request, a staff member will reach out to you via email before your delivery.
3h-Q:DO THE CLEANSE COME WITH INSTRUCTIONS?
3h-A:Yes. All cleanses comes with a daily schedule of when you should be drinking your juice along with general instructions and tips to enhance your experience.
3i-Q:CAN I EXERCISE DURING MY CLEANSE?
3i-A:Yes, but much lighter than normal. This means no heavy weights, no long runs, and no strenuous sports. There is nothing wrong with raising your heartbeat or breaking a sweat, but over-exerting yourself on limited calories will cause stress, make you hungry, and may affect your cleanse. Remember to drink plenty of water!

 

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