WHAT DOES THE RJ ORDER PROTECTION POLICY COVER?
Our order protection policy covers you for nearly every cause of loss that can occur to your juice during or shortly after delivery. The protection covers losses from Delays, Damage, Missing Items, Wrong Items, Theft, and Lost packages.
HOW SOON WILL I BE REIMBURSED AFTER MY CLAIM IS FILED?
It depends on the claim! Each claim is carefully investigated, with some requiring a little more time than others. Some claims can be processed in as little as a few minutes, while others can take a few days.
HOW MANY DAYS DO I HAVE TO FILE A CLAIM FOR MY ORDER?
It depends on the claim type.
- Delays: 7 days from the delivery date
- Lost: 7 days from the expected delivery date.
- Wrong/Missing Items: 7 days from the delivery date
- Damage: 3 days from the delivery date
- Theft: 3 days from the delivery date.
I JUST NOTICED MY ORDER IS DELAYED. SHOULD I FILE A CLAIM NOW?
Not yet. An order is considered delayed if it arrives one day later than the expected delivery date. However, your order must also have arrive damaged due to the delay to receive reimbursement. Depending on the outside temperature, your order can still arrive perfectly fine, even if it is a day late.
WHAT IS THE MAXIMUM COVERAGE PER ORDER THAT I'M PROTECTED FOR?
You're covered for order values up to $2,000.
I ALREADY FILED A DISPUTE WITH MY CREDIT CARD COMPANY, WILL I STILL BE REIMBURSED FROM YOUR POLICY?
No. Once you have filed a chargeback against an order, it is no longer eligible for claim under our policy.
I WAS ONLY MISSING ONE JUICE FROM MY ORDER; HOW WILL I BE REIMBURSED?
For claims under $100 in value, we will reimburse you by refund back to your original payment method. For claims over $100 in value, we will reimburse you with a reshipment.
ONE OF THE ICE PACKS POPPED INSIDE MY PACKAGE, AND GEL GOT ALL OVER THE BOTTLES. CAN I FILE A DAMAGE CLAIM FOR THIS?
No, broken ice packs alone do not count as a damage claim. The bottles are sealed and perfectly protected from foreign substances. The gel is 100% safe and non-toxic. Please rinse off the bottles in the sink and put them in the refrigerator.
WHERE CAN I SEE YOUR FULL POLICY INFORMATION?
You can view our full policy right here!