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Shipping Policy

  • Orders are shipped via UPS Next Day Air (with no signature required) Monday through Friday until 1pm PST. Orders placed after the 1pm PST cutoff are sent out on the following shipping day.
  • First-time, one-time, and non-subscription orders require Order Protection prior to shipment. Orders placed after the cutoff on Fridays will be shipped on the following Monday morning (unless there's a holiday). Saturday delivery may not be available in your area; if not, your order will go out on the following shipping day.
  • We do not ship to PO Boxes or accept returns under any circumstances.
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LEGAL

Refund Policy Privacy Policy Shipping Policy Terms of Use Order Protection Terms CCPA

Raw Juicery Order Protection Terms of Service

Raw Juicery Order Protection is included on all shipped orders. This document outlines the terms and conditions of our shipment protection policy.

Protection

The following perils are eligible for reimbursement if they occur during or shortly after transit:

  • Delays
  • Damage
  • Theft
  • Lost Packages

Claim Limits, Eligibility, and Reimbursement Method

All claims are subject to review by our agents or automated systems before approval.

  • The maximum coverage per claim is $2,000.
  • Claims with a value below $100 will only be eligible for refunds to the original payment method.
  • Claims with a value above $100 will only be eligible for reshipment.
  • Once a customer has filed a chargeback against an order, it is no longer eligible for a claim.

Claim Approval Policies

Delays

  • Orders are considered delayed if they arrive 1 day beyond the expected delivery date.
  • Proof of spoilage or loss of the product is required.
  • Claims must be filed within 7 days of the delivery date.

Damage

  • Orders that arrive damaged require photo documentation.
  • Proof of spoilage or loss of the product is required.
  • Claims must be filed within 3 days of the delivery date.

Theft

  • Customers may be required to fill out an affidavit or police report to be eligible for theft claims.
  • Customers must have courier tracking provided by Raw Juicery proving the package was delivered successfully.
  • Claims must be filed within 3 days of the order delivery date.

Lost Packages

  • Orders are deemed lost if there is no movement on the last checkpoint from courier tracking provided by Raw Juicery after 3 days.
  • Claims for lost shipments must be filed within 7 days of the order date.

Limitations of Liability

Damages Cap

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, RAW JUICERY'S TOTAL LIABILITY FOR ALL DAMAGES ARISING OUT OF OR RELATED TO THE SERVICE OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY CUSTOMER UNDER THIS AGREEMENT.

Disclaimer of Indirect Damages

EXCEPT FOR (A) RAW JUICERY'S OBLIGATION TO PAY ALL AMOUNTS DUE HEREUNDER; (B) ITS INDEMNIFICATION OBLIGATIONS; AND (C) ITS BREACH OF ANY INTELLECTUAL PROPERTY OR CONFIDENTIALITY OBLIGATIONS OR RESTRICTIONS HEREIN (INCLUDING ANY LIMITATIONS OR RESTRICTIONS ON USE OF THE SERVICE), IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGE ARISING OUT OF OR RELATED TO THE SERVICE OR THIS AGREEMENT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE.

Modifications to Terms

Raw Juicery reserves the right to modify these Terms of Service at any time. We will notify customers of any significant changes by posting a notice on our website or by sending an email to the address associated with your account.

Contact Information

If you have any questions about these Terms of Service, please contact us at support@rawjuicery.com.


By using Raw Juicery's Order Protection, you agree to abide by these Terms of Service.


Last updated: 8/1/2024

 

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